PRIVACY POLICY

Updated: 2nd September 2024

We highly appreciate the trust you have in us and acknowledge the significance of safeguarding your transactions and maintaining the privacy of your information. This Privacy Policy outlines how Siddharthsai Events and Management Services Pvt Ltd and its affiliated entities, collectively referred to as 'TRENDZ', ‘TRENDZ Exhibitions’, ‘TRENDZ Market Place’, ‘TRENDZ Exhibitions Market place’, ‘TRENDZ by Santhi Kathiravan’, 'we,' 'our,' or 'us,' collect, utilize, share, or otherwise manage your personal information on the TRENDZ website, located at www.trendzexhibitions.com, its mobile application, and / or mobile website, collectively referred to as the 'Platform.'

Although you can freely explore various sections of the Platform without sharing any information with us, please be aware that we do not provide any products or services through this Platform for users outside of India as of now. When you visit this Platform, provide your information, or make use of our products / services, you explicitly consent to adhere to the terms and conditions of this Privacy Policy, the Terms of Use, and the relevant service / product terms and conditions / guidelines. You also agree to be governed by Indian laws, including those related to data protection and privacy. If you do not agree with these terms, we kindly request that you refrain from using or accessing our Platform.

Collection of Information

When utilizing our Platform, we gather and retain information you provide from time to time. Generally, you can explore the Platform without disclosing your identity or personal information. However, once you furnish us with your personal information, you cease to be anonymous to us. We strive to make it clear which fields are mandatory and which are optional whenever possible. You always have the choice to abstain from providing information by opting not to use a specific service, product, or feature on the Platform.

We may track your purchasing behaviour, preferences, and other details you opt to share on our Platform. This information aids us in conducting internal research on our users' demographics, interests, and behaviours to enhance our understanding of, safeguard, and cater to our users. This data is compiled and analysed in an aggregated form. It may encompass the URL you arrived from (whether it's within our Platform or not), your subsequent destination URL (whether it's within our Platform or not), details about your computer's browser, and your IP address.

We may gather personal information, including but not limited to email addresses, delivery addresses, names, phone numbers, credit card / debit card details, and other payment instrument information, when you create an account, engage in transactions, or participate in events or contests with us. While some sections of our Platform are accessible to unregistered users, specific activities, such as placing orders or accessing our online content and services, necessitate registration. Your contact details are utilized to send you offers based on your past orders and your interests.

If you decide to post messages on our message boards, chat rooms, or other message areas, provide feedback on the Platform or our social media channels, or use voice commands, virtual try-and-buy, or similar features for shopping, we will collect the information you furnish. This information is retained as required for dispute resolution, customer support, troubleshooting, or internal research and analysis, in compliance with applicable laws.

In the event of personal correspondence, such as emails or letters, or if other users or third parties send us information about your activities or postings on the Platform, we may consolidate this information into a designated file associated with you.

If you enrol into our Customer Loyalty Program or similar programs offered by TRENDZ, we will gather and store your personal details, including your name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and occupational data. This information is provided either directly to TRENDZ or through a third-party business partner operating online/offline establishments or platforms where loyalty points can be earned and redeemed for goods and services. Information related to your transactions on the TRENDZ platform and these third-party business partner platforms will also be collected. When third-party business partners directly obtain your personal information from you, their privacy policies govern the data you provide. TRENDZ is not responsible for the privacy practices or the content of these third-party business partners' privacy policies, and we encourage you to review their privacy policies before sharing any information.

TRENDZ has partnered with select third-party businesses on the Platform, specializing in various categories. If you choose to utilize the services offered by these third-party businesses, you will be redirected to their respective websites or applications. Access to the third-party business websites or applications will be granted using your TRENDZ login credentials, subject to your explicit consent for sharing your data. It's important to note that TRENDZ does not assume responsibility for the privacy practices or content of the privacy policies maintained by these third-party businesses. We recommend that you review their privacy policies prior to sharing any information.

Use of Demographic / Profile Data / Your Information

We utilize your personal information to deliver the products and services you request. Should we use your personal information for marketing purposes, we will provide you with the option to opt-out of such communications. Your personal information is also used to support sellers and business partners in processing and fulfilling orders, improving the overall customer experience, resolving disputes, troubleshooting issues, ensuring a secure service, collecting payments, gauging consumer interest in our products and services, notifying you about online and offline offers, products, services, and updates, customizing and enhancing your experience, identifying and safeguarding against errors, fraud, and other unlawful activities, enforcing our terms and conditions, and as otherwise explained to you at the time of information collection.

With your explicit consent, we may access various aspects of your device, including SMS, instant messages, contact information in your directory, location, camera, photo gallery, and device details. We may also request you to furnish details such as your PAN, GST Number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) information for the following purposes:

(i) To assess your eligibility for specific products and services, including but not limited to credit and payment products.

(ii) To issue GST invoices for products and services purchased for your business needs.

(iii) To enhance your experience on the Platform and provide access to products and services offered by us, our sellers, affiliates, or lending partners. Please be aware that not providing consent may impact your access to these products and services.

As part of our ongoing efforts to improve our product and service offerings, both we and our affiliates collect and analyse demographic and profile data regarding user activity on our Platform. We employ your IP address to aid in diagnosing server issues and administering the Platform. Additionally, your IP address assists in user identification and the compilation of broad demographic information.

From time to time, we may invite you to participate in optional surveys, either conducted by us or by third-party agencies conducting market research. These surveys may request personal information, contact details, date of birth, demographic data (such as zip code, age, or income level), attributes like interests, household or lifestyle information, purchasing history, preferences, and other details that you choose to provide. Some surveys may also involve the collection of voice data or video recordings, and participation in such surveys is entirely voluntary. We utilize this data to tailor your Platform experience, provide content we believe you may find interesting, and display content in accordance with your preferences.

Cookies

We employ data collection tools, such as 'cookies,' on specific pages of the Platform to analyze our webpage flow, gauge the effectiveness of promotions, and enhance trust and safety. 'Cookies' are small files stored on your hard drive that aid us in delivering our services. These cookies do not contain any of your personal information. Some features on the Platform are only accessible when 'cookies' are utilized. We also use cookies to reduce the frequency of password entry during a session and to deliver content tailored to your interests. Most cookies are 'session cookies,' which means they are automatically removed from your hard drive at the end of your session. You have the freedom to decline or delete our cookies if your browser permits, although this may result in limited access to certain Platform features and require more frequent password entry during a session.

Moreover, you might encounter 'cookies' or similar devices on particular Platform pages placed by third parties. We do not have control over the use of cookies by third parties. We employ cookies from third-party partners like Google Analytics for marketing and analytical purposes. Google Analytics assists us in understanding how our customers use the site. For more information on how Google handles your personal information, please visit: Google Privacy Policy. You can also opt-out of Google Analytics by following this link:Google Analytics Opt-Out. You can manage cookie usage at the individual browser level, but disabling cookies may limit your access to certain features or functions on the services.

Sharing of Personal Information

We may share personal information, internally, within our group companies, affiliates, related entities, and with third parties, including Credit Bureaus, in order to provide you with the products and services offered by them. These services may include Credit Cards, personal loans, deferred payment options, etc in collaboration with lending partners. These entities and affiliates may further share such information with their own affiliates, business partners, and other third parties to perform necessary checks, particularly for purposes like credit evaluation and the delivery of their products and services. Additionally, they may engage in marketing activities directed at you as a result of this sharing, unless you explicitly choose to opt-out.

We may share your personal information with third parties, including sellers and business partners, for various purposes such as providing access to our products and services, order fulfilment, enhancing your user experience, gathering feedback on products, processing payments, fulfilling legal obligations, conducting market research and surveys, enforcing our Terms of Use, facilitating marketing and advertising activities, data analysis, assisting with customer service, and preventing, detecting, mitigating, and investigating fraudulent or illegal activities related to our products and services.

Additionally, we may disclose personal information if required by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also disclose personal information to law enforcement agencies, third-party rights owners, or other parties in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy, respond to claims that an advertisement, posting, or other content violates the rights of a third party, or protect the rights, property, or personal safety of our users or the general public.

We and our affiliated entities may share or transfer some or all of your personal information with another business entity in the event of a potential merger, acquisition, or business reorganization. In such cases, the receiving business entity (or the newly formed combined entity) will be obligated to adhere to this Privacy Policy regarding your personal information.

Links to External Sites

Our Platform may include links to other websites or applications that might collect personal information from you. We do not bear responsibility for the privacy practices or content of these linked websites.

Security Measures

We implement reasonable physical, electronic, and procedural safeguards to safeguard your information. When you access your account information, we provide a secure server for your use. Once we have your information, we strictly adhere to our security protocols to safeguard it from unauthorized access. Nevertheless, by using the Platform, users acknowledge the inherent security considerations associated with transmitting data over the internet and the World Wide Web, which cannot always be guaranteed as entirely secure. As a result, there will always be certain inherent risks associated with using the Platform. Users are responsible for maintaining the security of their login credentials and password records for their accounts.

Choice / Opt-Out

We offer all users the choice to opt-out of receiving non-essential (promotional, marketing-related) communications once they have created an account with us. If you voluntarily decide to opt-out then you may miss out on important communication / updates from us.

Advertisements on the Platform

When you visit our Platform, we utilize third-party advertising companies to display ads. These companies may gather information (excluding your name, address, email address, or telephone number) about your visits to our Platform and other websites to deliver tailored advertisements regarding products and services that may interest you. You have the option to opt out of personalized advertising tracking by adjusting the 'Opt out of Ads Personalization' settings within your device's settings application. Once you activate this feature, TRENDZ will no longer have access to your Google Advertising ID (GAID).

Children's Information

Access to our Platform is restricted to individuals who can legally enter into contracts under the Indian Contract Act, 1872. We do not knowingly request or collect personal information from children under the age of 18 years. If you have provided personal information about individuals under the age of 18 years, you affirm that you have the legal authority to do so and grant us permission to use the information in accordance with this Privacy Policy.

Data Retention

We keep your personal information in compliance with relevant laws, for a duration that does not exceed the necessity for the original purpose of collection or as mandated by any applicable legal requirements. Nevertheless, we might maintain data associated with you if we deem it necessary to prevent fraud or potential misuse, to enable TRENDZ to assert its legal rights and/or protect itself against legal claims, or if it's required by law or for other valid reasons. Additionally, we may persist in retaining your data in an anonymized format for analytical and research objectives.

Your Rights

We take every reasonable measure to ensure the accuracy of your personal information in our processing. If you discover that any of your personal information we process is inaccurate, considering the purposes for which it's processed, you can request its correction or deletion. You have the ability to access, correct, and update your personal information directly through the features available on the Platform. Certain non-mandatory information can be deleted by visiting the Profile and Settings sections on our website. Alternatively, you can contact us using the information provided below, and we'll assist you with these requests.

You also have the option to withdraw any consent you've previously provided by contacting us using the information provided below. Please include 'for withdrawal of consent' in the subject line of your communication. We will verify such requests before taking action. It's important to note that consent withdrawal is not retroactive and will be in accordance with the terms outlined in this Privacy Policy, the related Terms of Use, and applicable laws. If you choose to withdraw consent granted under this Privacy Policy, it may impact your access to the Platform or the provision of our services, as we may consider that information as necessary for those services.

Your Consent

When you visit our Platform or provide your information, you are granting your consent for the collection, utilization, storage, disclosure, and other processing of your information (including sensitive personal information) on the Platform, in accordance with this Privacy Policy. If you share personal information about others with us, you confirm that you have the authority to do so and authorize us to use that information in compliance with this Privacy Policy.

While submitting your personal information on the Platform, partner platforms, or affiliated establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties such as Credit Bureaus) to contact you through SMS, instant messaging apps, calls, and/or emails for the purposes outlined in this Privacy Policy.

Updates to this Privacy Policy

We recommend that you periodically review our Privacy Policy for any amendments and / or updates. We may revise this Privacy Policy to mirror adjustments in our data-handling procedures. We will notify you of significant changes by displaying the last updated date of our policy, posting a notice on our Platform, or, if mandated by applicable law, by sending you an email.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Rajan

Designation: Manager

Siddharthsai Events and Management Services Pvt Ltd

Plot#03, Flat#302, Arunakiran Residency,

Gagan Vihar Colony, Begumpet,

Hyderabad, Telangana: 500 016, India

Email id : complaints@trendzexhibitions.com

Customer Support

If you have any questions, concerns, or complaints regarding the collection or use of your personal information as outlined in this Privacy Policy, please don't hesitate to contact us.

For inquiries or complaints related to our products and services, our customer support team is readily available to assist you. Please visit www.trendzexhibitions/contact-us for more details.