Grievance Resolution Process

We are committed to ensuring fair treatment to all our customers and addressing their grievance / concerns effectively.

A grievance refers to any concern / issue related to a product or service availed by the customer through the Platform, for which the customer seeks a resolution.

Process:

1. Click on the www.trendzexhibitions.com/contact-us
2. Please keep all details handy with you before writing to us
3. Share your concerns / grievance on email only to our customer support team (10:30am to 6:00pm on Mondays and 10:30am to 6:00pm on Saturdays, Only on working days)
4. Please ensure you mention an appropriate subject and don't change the subject in subsequent communications
5. Submit your query or complaint.

If your query or complaint remains unresolved and needs to be escalated, TRENDZ, in compliance with applicable laws, has designated a "Grievance Officer" to address your concerns. Here are the details of our Grievance Officer:

Mr. Rajan

Designation: Manager

Siddharthsai Events and Management Services Pvt Ltd

Plot#03, Flat#302, Aruna Kiran Residency,

Gagan Vihar Colony, Begumpet,

Hyderabad, Telangana: 500 016, India

Email id : complaints@trendzexhibitions.com

Time: 10:30am to 6:00pm on Mondays and 10:30am to 6:00pm on Saturdays, Only on working days

Our 'Grievance Redressal Process' is as follows:

• Upon receiving a complaint / Grievance through the specified channel, the customer will receive an acknowledgment within 48 hours. The customer is requested not to change the subject while replying

• The "Customer Support Team" and "Grievance Officer" will make every effort to resolve the grievance expeditiously as per guidelines
• A concern / grievance will be considered closed and resolved in the following instances:
• when the consumer is contacted by the Consumer Care, Grievance Officer, or any other person associated with the website and offered solutions for the grievance.

Please visit our policies available on our website. Please read 'Terms of Use' for more details