Grievance Redressal

Grievance Resolution Process

We are committed to ensuring fair treatment to all our customers and addressing their grievance / concerns effectively.

A grievance refers to any concern / issue related to a product or service availed by the customer through the Platform, for which the customer seeks a resolution.


  1. Click on the
  2. Please keep all details handy with you before writing to us
  3. Share your concerns / grievance on email only to our customer support team (10:30am to 6:00pm, Monday to Saturday)
  4. Please ensure you mention an appropriate subject
  5. Submit your query or complaint.

If your query or complaint remains unresolved and needs to be escalated, TRENDZ, in compliance with applicable laws, has designated a “Grievance Officer” to address your concerns. Here are the details of our Grievance Officer:

Mr. Rajan
Designation: Manager
Siddharthsai Events and Management Services Pvt Ltd
Plot#03, Flat#302, Arunakiran Residency,
GaganVihar Colony, Begumpet,
Hyderabad, Telangana: 500 016, India

Email id :

Time: Monday – Saturday all working days (10:30am – 06:00pm)

Our ‘Grievance Redressal Process’ is as follows:

  • Upon receiving a complaint / Grievance through the specified channel, the customer will receive an acknowledgment within 48 hours. The customer is requested not to change the subject while replying
  • The “Customer Support Team” and “Grievance Officer” will make every effort to resolve the grievance expeditiously as per guidelines
  • A concern / grievance will be considered closed and resolved in the following instances:
    • when the consumer is contacted by the Consumer Care, Grievance Officer, or any other person associated with the website and offered solutions for the grievance.

Please visit our policies available on our website. Please read ‘Terms of Use’ for more details